With this tried and tested guide, you’ll hit the right note: in letters, emails, and text messages to landlords, authorities, insurers, employers, family, and friends.

Everything you need to know about text structure, presentation rules, and spelling is explained clearly so you’ll never miss your words again. You can also quickly look up legal basics related to contracts, complaints, and financial matters. This way, your texts will arrive clearly worded, effective and legally correct in the future.

The more than 200 letter and contract templates that you can download online and customize are particularly handy.